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Contact Us

Your Love The Pearls Associate should be able to answer any question you have about us. However, if you need to contact us directly, feel free to email us.

RETURN POLICY

Our policy is one year from purchase date. We stand behind everything we produce for authenticity and quality. If there is a quality issue such as a broken clasp, etc., we will repair the item.

We do not allow returns for refunds.

Please contact your Love The Pearls distributor for authorization. Once you you have an authorized repair, please mail all of the components included with the item back to us and we will repair it at no cost to you. To properly match the size, color, etc., we need all of the pieces because our designs change over time.

Please mail the item via the United States Post Office (not UPS) to:

L. T. P.
P. O. Box 613235
Dallas, Texas 75261

With a copy of our sales receipt, please include your name, address and phone number inside the package so we can return the repaired item back to you.

We also suggest you ask the United States Postal Service for a receipt (so you can track the mail).